FAQ
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Returns, Exchanges, ETC:
I gladly accept returns, exchanges, and/or cancellations. Please contact me within 7 days of delivery and ship items back within 14 days of delivery. Once I receive the item in it's original condition, total cost minus shipping will be refunded. For cancellations, they must be requested within 48 hours of purchase.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
***International Buyers Please Note: The buyer is responsible for all customs, duties, and/or import taxes. Any delays caused by this is out of my control. COVID-19 has impacted international shipping the most, please be aware that shipping delays are inevitable for the foreseeable future. Thank you for understanding!
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
***International Buyers Please Note: The buyer is responsible for all customs, duties, and/or import taxes. Any delays caused by this is out of my control. COVID-19 has impacted international shipping the most, please be aware that shipping delays are inevitable for the foreseeable future. Thank you for understanding!
Commissions
Do I take on commissions?
The Short answer: Not at the moment. I happily accept commissions in the slower months, as long as they're within my scope of ability and interest. If you're comfortable with my style of work and willing to work with my timeline, we can talk! If it's something I can't take on, I do have a few other potters to recommend depending on the project.
How long do they take?
Most commissions take between 6 to 8 weeks to make, sometimes more. First stage is sketches and planning, which can take a bit depending on workload. Due to the nature of ceramics, there is a lot of waiting (drying, making things to fill the kiln, glazing, firings, etc). This also allows some wiggle room just incase something happens during the firing as ceramics can be cruel and mysterious sometimes. I try to keep up communication for each step of the way, between bisque firing, glaze firing, and luster firing if your commission has shiny bits.
When will commissions open back up?
Right now commissions are closed, as I'm ramping up for the Renaissance Faire and soon the Holiday season. Best place to check is my instagram (@averiverastudio) or sign up for my newsletter at the bottom of my website.
The Short answer: Not at the moment. I happily accept commissions in the slower months, as long as they're within my scope of ability and interest. If you're comfortable with my style of work and willing to work with my timeline, we can talk! If it's something I can't take on, I do have a few other potters to recommend depending on the project.
How long do they take?
Most commissions take between 6 to 8 weeks to make, sometimes more. First stage is sketches and planning, which can take a bit depending on workload. Due to the nature of ceramics, there is a lot of waiting (drying, making things to fill the kiln, glazing, firings, etc). This also allows some wiggle room just incase something happens during the firing as ceramics can be cruel and mysterious sometimes. I try to keep up communication for each step of the way, between bisque firing, glaze firing, and luster firing if your commission has shiny bits.
When will commissions open back up?
Right now commissions are closed, as I'm ramping up for the Renaissance Faire and soon the Holiday season. Best place to check is my instagram (@averiverastudio) or sign up for my newsletter at the bottom of my website.